FREQUENTLY ASKED QUESTIONS
HOW DO I MAKE A PURCHASE?
Shopping with us is easy:
- Once you have found an item you require, click on the ‘Add to Cart’ button.
- Review the items in your cart by clicking on the ‘Shopping Cart’ link at the top right of the page. You can use the ‘x Remove’ button to delete items from your shopping cart.
- Click on ‘Checkout’ to complete your order.
DO I NEED TO SET UP AN ACCOUNT TO PLACE AN ORDER?
You can shop at Morakot Fight Gear without creating an account.
However, register with us and you’ll be able to enjoy the following benefits:
- Track your orders and review past purchases.
- Request a return or exchange directly from your account.
- Add sold out items and products you love to your Wish List.
- Preview our new collections and register your interest for your favorite pieces through our seasonal Lookbook.
- Save your address and card details so you can shop even quicker next time.
IS MY PERSONAL INFORMATION KEPT PRIVATE?
WHICH SIZE SHOULD I CHOOSE?
Please refer to our size chart within the description in the item of purchase. If you have additional questions, simply email firstname.lastname@example.org.
CAN I CHANGE MY SHIPPING ADDRESS AFTER MY ORDER HAS BEEN DISPATCHED?
We are unfortunately unable to redirect orders once your items have been dispatched. Therefore, please ensure you provide a correct and suitable shipping address.
CAN I ADD ITEMS TO AN EXISTING ORDER?
Unfortunately, it is not possible to combine orders or add items to an existing order. If you would like all your items to be delivered together, you will need to cancel your order(s) and place a new order that contains all the items you require.
HOW WILL I KNOW THAT YOU HAVE RECEIVED MY ORDER?
After you place your order, you will be sent an email confirming that it has been received. In the rare instance that any of the items you have ordered are not available, we will contact you by email.
CAN I TRACK MY ORDER?
You can only track your order if you choose ‘Express Mail’ for you shipping method. Please view our Shipping Information for more details.
WHERE IS MY ORDER?
We aim to dispatch all orders within 24 working hours after receiving payment. Estimated delivery times are to be used as a guide only and commence from the date of dispatch, Morakot Fight Gear is not responsible for any delays caused by the destination’s customs clearance processes. Once your order has been shipped, you will receive an email confirmation of your shipping details.